Brand Overview
Pools is a relatively new online casino brand that has been gaining popularity rapidly in recent times. Founded in 2019 by experienced gaming professionals, Pools aims to provide an unparalleled entertainment experience for its players worldwide. With its sleek and modern design, the platform offers an immersive atmosphere where users can indulge in various games of chance and skill.
The company’s headquarters is situated in the prestigious jurisdiction of Malta, a haven for online gambling operators due to its favorable regulatory environment. This strategic location enables Pools Pools to operate under the strict guidelines set by the Maltese gaming authorities, ensuring compliance with international standards.
Registration Process
The registration process at Pools is straightforward and hassle-free. To get started, users simply need to click on the "Sign Up" button located in the top right corner of the homepage. This action redirects them to a dedicated page where they can fill out a form with basic personal details such as name, email address, phone number, and date of birth.
After submitting their registration information, players will receive an activation link via email which must be clicked within 24 hours to confirm their account creation. Once this step is completed, new users can log in using their username and password combination. They are then free to explore the various sections of the platform, claim bonus offers, deposit funds, or engage with live chat support if necessary.
Account Features
Once logged into their account, players have access to an array of features that facilitate seamless navigation throughout the website. The main menu located on top of each page provides direct links to different game categories (more details about which can be found below).
To manage user settings and preferences, a comprehensive dashboard has been integrated under the "My Account" tab at the bottom left corner. This area allows players to adjust their account settings, update personal information, review transaction history, modify password security questions, or close their account if needed.
Bonuses
Pools offers an enticing array of bonuses designed specifically for new and loyal customers alike. Upon completing registration, users qualify for a welcome package consisting of up to €1,500 in matched deposits spread across three consecutive days (50%, 25%, and 25% matching rates respectively). The promotional funds have no wagering requirements attached but are limited by the specified games’ categories listed below.
Existing players can benefit from ongoing promotions such as cashback rewards for frequent losses on specific slot machines or table game tournaments with guaranteed prize pools. The casino regularly posts its current bonus offerings on social media platforms and emails subscribers to stay updated about available incentives.
Payments and Withdrawals
The payment gateway system employed by Pools features an extensive selection of international currencies supported, facilitating transactions in a variety of formats, including credit cards (Visa/Mastercard), e-Wallets (Neteller/Skrill/Paysafecard), cryptocurrencies (Bitcoin/Litecoin/ Ethereum), bank transfers and a web wallet known as EcoPayz. Withdrawals can be initiated 24 hours after account creation.
Each method has an associated transactional fee, but all are free from fees when sending money to or receiving it from the casino. The processing times for outgoing payments vary between instant credit of winnings to wire transfer settlements which typically take up to three business days depending on regional factors such as country-specific banking regulations and applicable anti-money laundering procedures.
Game Categories
At present, Pools has grouped its library into five core sections:
1) Classic Slots : classic slot games (non-jackpot/ progressive slots) 2) Jackpot Games : online lotteries with massive multi-million-dollar prizes 3) Video Poker : a subset of electronic poker variants played against the house 4) Bingo and Keno : other non-poker table casino titles (Keno, bingo etc. ) 5) Table Games : variations of roulette, baccarat blackjack
All content is powered by multiple top-tier suppliers such as NetEnt, Playtech, Microgaming, Evolution Gaming, Quickspin, WMS and Endorphina to name a few – more detailed list below.
Software Providers
Pools’ game library features an impressive array of high-quality titles provided by industry leaders in online gaming software development:
- Net Entertainment (NE) : pioneer for slot games including Gonzo’s Quest
- Playtech : table games like European Roulette and Baccarat variants
- Microgaming : progressive jackpot slots as well known Mega Moolah title etc.
- Evolution Gaming – live casino services available on Pools platform
Additionally, an assortment of smaller niche developers has been invited to participate in this partnership. As the portfolio continues to expand, the brand’s offerings remain highly competitive within the global market place
Mobile Version
Pools offers a fully compatible mobile version through the use of responsive design technology that automatically adjusts website elements according to available screen dimensions and resolution.
The web-based app can be accessed via any browser type – including Apple Safari or Google Chrome on iOS, Android as well as Microsoft Edge – ensuring accessibility across both desktop computers/laptops handheld devices using different operating systems. Optimized load speeds ensure seamless gameplay without sacrificing graphics quality even when loading data over 3G/4G internet connectivity networks.
Security and License
Pools operates with maximum security in mind by implementing state-of-the-art encryption protocols – TLS (Transport Layer Security) & HTTPS that safeguard both user data transmitted between web servers (e.g., login credentials), communications through SSL/TLS layer. An added safety measure lies within the dedicated firewall infrastructure protecting internal systems against external cyber threats.
Regarding licensing, Pools holds a valid Gaming Service Licence issued under Article 11 of Laws of Malta, Cap. 400 ("Books of Account Ordinance") permitting operations on the island and abroad.
Customer Support
Multiple support options cater to users’ diverse needs – via:
1) Live Chat available 24/7 providing prompt assistance for those experiencing difficulties during gameplay, registration or transaction-related issues. 2) A detailed FAQs page covering topics ranging from technical requirements and deposit methods up through game selection & rules as well as payout procedures. 3) Contact Form allowing players to report problems not addressed in FAQs section 4) Dedicated Telephone Number provided on the homepage.
User Experience
Upon entering Pools, users immediately become immersed within an engaging interface that skillfully blends modern design elements with intuitive navigation options – facilitating seamless transitions between main pages and individual games.
The platform successfully manages content distribution across multiple languages including English, Spanish and Swedish from top providers such as NetEnt & Evolution Gaming offering high-quality graphics rendering on both desktops & mobile devices
Performance
As observed above Pools maintains excellent performance with timely loading of web page sections despite being an emerging brand. Efficient infrastructure configuration provides a secure and accessible experience to end-users while minimizing latency delays during gameplay.
In conclusion the operator has built itself solid ground through implementation robust security measures coupled extensive collection high-end entertainment options, efficient interface design & dedicated support channels hence positioning it firmly within modern standards of industry operations